FAQs

Reduce liability, risk and costs with a powerful risk management software.

How much does it cost?

Please contact us for a quote.

What is machine learning?

Once deployed, our machine learning software begins to identify behavior patterns to predict when an incident may occur. The more data provided, the better it becomes at making predictions and alerting you to potential risks.

Is my data safe on the Cloud?

Our software is built on the industry-leading AWS GovCloud platform, providing compliance with the FBI’s Criminal Justice Information Services (CJIS) standard.

What kind of data do you need from me to start?

We will utilize whatever data you can give us access to. Some examples include:

  • Incident reports
  • Use of force reports
  • Calls for service report
  • Personnel overtime data
  • Human resource information
  • Citizen complaints
  • Training records
  • Video data
How does the system identify risk?

The system analyzes over 30+ different datasets such as incident reports and time on duty along with the set of 100+ best practices we’ve identified to recognize behavior patterns and predict when an incident may occur.

What happens after I get an risk alert?

We will customize the time-window for your response to act, for example, there might be a 48-hour window from when a supervisor receives an alert to when the intervention process should be initiated.

Do I have to ask my employees for personal information?

Any information an employee is required to disclose at the beginning of their employment will be used in accordance with established policy.

What happens I lose my internet connections while loading data?

The Arx Alert data loading process is fault tolerant, loading will resume once the secured internet connection has been re-established. We advise best practices to ensure the highest uptime for your department.

What kinds of situations does the system look for?

We use over 100+ best practices based on years of experience to review as a starting point, then we will explore common situations with your team that are custom to your needs and processes.

How long does it take to get started?

You can get started on day-one with our ready-to-go cloud solution. If you have systems that require integration or customizations, please contact us so we can collaborate with you on the best setup plan.

Do I need to know code or be tech savvy?

The system is extremely user friendly. No previous computer programming experience required. We’ll handle any technical challenges that may arise.

What happens if I have problems with the system that I can’t fix on my own?

We’ll be there to help you.

Why is this better than other products on the market?

We are the first and only integrated smart risk management software in the cloud. This means faster startup, predictable pricing, and more accurate detection of risk with our 100+ best practices.

What if my current processes are working just fine?

Our system will integrate with your existing processes to automate the risk recognition and monitor remediation workflow.

Will my employees be able to login and see sensitive information?

User dashboards are customized based on job role and function. Each user only sees information that is designated to their user access level.

What if we make a massive organizational change down the road?

The system is easily adaptable. We can identify a new set of best practices based on your organizational goals.